Privacy Policy

Last updated: {{date}}

1. Who This Applies To

This Privacy Policy explains how {{legal business name}} ("HOOD," "we," "us") collects, uses, and protects the personal data of visitors and customers of this website, in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

2. Information We Collect

We collect information you provide directly when you place an order or contact us:

What we collect	Why
Name, phone number, email address	To process your order and contact you about it
Shipping address, emirate	To deliver your order
Payment details	To process payment (handled securely — see Section 4)
Order details (letter, thread color, hoodie color, size)	To make and fulfill your custom item
Support messages	To respond to questions or issues

We do not knowingly collect data from anyone under the age of {{18}}.

3. How We Use Your Information

To process and fulfill your order
To send order-related emails (confirmation, shipping, delivery updates)
To respond to support requests
To send occasional marketing or discount emails, only if you've agreed to receive them
To improve our products and this website

4. Payment Information

Card details entered at checkout are {{processed by [payment provider, e.g. Stripe/Telr/Network International] and are not stored on our own servers}}. We do not have access to your full card number.

5. Who We Share Data With

We share limited data only where necessary to fulfill your order:

{{Shipping courier name}} — name, address, and phone number, to deliver your order
{{Payment provider name}} — to process payment
{{Email service provider, if any}} — to send order and account-related emails

We do not sell your personal data to third parties.

6. Cookies & Tracking

{{This site currently does not use cookies or analytics tracking. / This site uses [tool, e.g. Google Analytics] to understand how visitors use the site.}}

7. Data Retention

We keep order information for as long as needed to fulfill your order, handle any related support or legal requirements, and maintain business records — typically {{X years}} unless a longer period is required by law.

8. Your Rights

Under UAE data protection law, you have the right to:

Ask what personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data, where we're not required to keep it (e.g. for order/tax records)
Withdraw consent to marketing emails at any time

To exercise any of these, email support@hoodae.com.

9. Data Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. No method of storage or transmission is 100% secure, but we work to keep your information protected.

10. Changes to This Policy

We may update this policy from time to time. Continued use of the site after changes are posted means you accept the updated policy.

11. Contact Us

Questions about this policy or your data? Reach us at support@hoodae.com.